Last updated: 01, September, 2026

Babylon Parfum LLP is the Data Fiduciary for personal data collected through babylonparfum.com. This policy is issued under the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

What we collect

• Name, email address, mobile number, billing and delivery address

• Order and transaction history

• Communications you send us

• Device, browser and usage data collected through cookies and analytics

• Optional information you choose to give us, such as fragrance preferences or a birthday

We do not collect or store your full card or bank details. Payments are processed by our payment gateway partner under their own privacy policy.

Why we use it, and on what basis

We process your data on the basis of the consent you give when you place an order or sign up, and for the legitimate uses permitted under the DPDP Act.

• Processing, packing, delivering and invoicing your order

• Managing your account and providing customer support

• Handling returns, refunds and complaints

• Sending marketing communications, where you have consented

• Meeting our legal, tax and regulatory obligations

• Detecting and preventing fraud

• Improving our products and website

Your rights

Under the DPDP Act you may:

• Ask us what personal data we hold about you and how we process it

• Ask us to correct or complete inaccurate data

• Ask us to erase your data where we no longer need it and no law requires us to keep it

• Withdraw your consent at any time, as easily as you gave it

• Nominate another person to exercise these rights on your behalf if you die or become incapacitated

• Raise a grievance with us, and escalate to the Data Protection Board of India if unresolved

To exercise any of these, email mail@babylonparfum.com. Withdrawing consent does not affect processing already carried out, and we may still need to retain records required by tax law.

Usage by children

Our website and products are not intended for anyone under 18. We do not knowingly collect personal data of a child under 18 without verifiable parental consent, and we do not carry out tracking, behavioural advertising or targeted advertising directed at children.

Who we share it with

• Courier and logistics partners, to deliver your order

• Payment gateway providers, to process payment

• Communication providers, for SMS, WhatsApp and email

• IT, hosting and analytics providers

• Professional advisers, and government or regulatory bodies where the law requires

We require our processors to protect your data and use it only for the purpose we engaged them for. We do not sell or rent your personal data.

How long we keep it

We keep order and transaction records for the period required by tax and company law. We keep marketing contact data until you withdraw consent. We erase data when we no longer need it for the purpose it was collected and no law requires us to retain it.

Security

We use SSL encryption, access controls and other reasonable security safeguards. No system is completely secure. If a personal data breach occurs, we will notify you and the Data Protection Board of India as required.

Cookies

We use cookies for site functionality, analytics and, where you consent, advertising. You can manage cookies through your browser settings. Disabling some cookies may affect how the site works.

Grievances

Data Protection Grievance is at our registered address. We acknowledge within 48 hours and respond within one month. If you are not satisfied, you may complain to the Data Protection Board of India.